09-Redrock | Faye

Positive: Redrock is a good place to relax , we enjoy our stay with all facilities. The chalet is well decorated , modern and clean Negative: I didn't like the host who is handling the booking. The check in was at 4:00 pm and check out at 11:00 am next day. so the chalet should be ready to welcome us at 4:00 pm. We arrived around 5:00 pm , waiting for half an hour to get the key . Its fine , but the worst case scenario is that after taking the key , the chalet is not heated at all , the temperature is zero outside. I start communicating with the host to ask of how to connect the heater because it wasn't working. After 1 hour , i called the maintenance team of REDROCK , they sent 1 person and solve the problem since the heater-chauffage was closed from the main center. So at the end , no one prepare the place before our arrivals. Also no blanket in the chalet.