Brummana Heights (B) 302 - One Bedroom Apartment

I do not recommend, and be careful when booking with this host Positive: The location is good, however the building itself isn’t great, while checking in I didn’t feel very safe, there were workers in the building and they kept watching me the entire time and it took the host forever to check me in Negative: I checked in at approximately 11:00 p.m. and almost immediately discovered visible fecal waste and hair in the toilet, multiple hairs on the bedding, and floors so dirty that walking barefoot left the soles of my feet black. I photographed everything and reported it immediately. Despite the condition of the apartment, and pictures provided, no immediate cleaning or suitable replacement accommodation was offered. I was simply told that management would consider possible solutions the following morning. Since the apartment was not hygienic enough to sleep in, I had no reasonable option but to leave. The property acknowledged in writing that “the problem was from our side” and assured me that the matter would still be addressed if I checked out. However, despite that written admission, they later refused to refund the accommodation charge for the apartment I could not use. They refunded only the security deposit fee— and did not refund the cleaning fee even which is extraordinary considering the apartment had plainly not been cleaned to an acceptable standard in the first place. This was an unacceptable combination of extremely poor hygiene, no meaningful assistance when the problem was reported, and a refusal to take proper financial responsibility afterward. I would not recommend this property.

Tranquila. Recepção tumultuada, quase desistimos. Positive: Tudo. Negative: Roupa de cama deveria ser mais limpa/cheirosa.