Waves 3-Bedroom Villa in Protaras W/ Jacuzzi

Wszystko na najwyższym poziomie willa super

Positive: Modern, sauber, neuwertig Negative: Grill war nahezu kaputt, W-LAN und TV haben nicht funktioniert.

To sum up, the place is very nice with great potential, but it is not maintained well, hotline is communicative but they Positive: we liked the location, close to the beach and local restaurants, very quiet especially at the beginning of January. Villa is very spacious and have a nice potential for a good stay. Negative: When we arrived we found out the bedroom set up is not as described during the reservation. Host admitted the mistake and offered two alternatives which we appreciated (standard of the alternative places was not equal to the one we booked though, and reviews were bad, hence we decided to stay). we were informed before our arrival that the jacuzzi will be prepared only next day due to holiday period - it was ok for us but we needed to wait additional 2 days for someone to arrive „the maintenance team” - three guys, who didn’t clean the jacuzzi, neither disinfect it, asked us to fill it with water (they didn’t know where the pipe with water was) and they left and never came back, even though I’ve asked several times the „hotline” for it. Next surprise was dishwasher- falling out of the cabinet, after many messages exchange on the availability of maintenance team and us not wanting to leave the keys for the house in the keylocker(we had valuable items in the house) we ended up washing all the dishes in the sink. At the end we are accused of breaking the balcony glass, with immediate attempt to charge of the whole deposit (I explained the glass was broken before our arrival), no evidence from the team that they can prove it’s our fault, neither the document of the damage valuation, communication stopped when I asked for any proof (picture of the balcony on the day of our arrival, monitoring etc.). To sum up, the place is nice with great potential, but it is not maintained well, hotline is communicative but they have problems to get the thighs done on top of just sending you tones of messages that they are „checking with their team”.

A beautifully decorated villa in a calm and walkable neighborhood Positive: A beautifully decorated villa in excellent condition. We combined a holiday with some remote work here and this was a great place for that. We didn’t have a car: we mostly walked and took a taxi/bus when needed. It’s a calm and safe neighbourhood with plenty of nice restaurants. The coastline offers gorgeous scenery for walking and running. Beautiful beaches close by, sea water was pretty warm still in November. Pool water was colder, but the jacuzzi was lovely. The house has many balconies and terraces, including the cozy rooftop, so you can always enjoy the sunlight. Great wifi in the ground floor for video calls, and for the smart TV with Netflix. Kitchen was equipped with everything we needed. Small grocery stores are nearby, food delivery services also available. Smooth check in, and I was able to reach the host company easily when needed. Everything was as described and pictured. We would stay here again! Negative: Only very minor inconviences like wifi coverage in some areas, and difficulty figuring out all the switches for the lights and electronics.

Great for a Family villa Positive: Villa is what you see in the photos, beds were comfortable, heated pool was perfect for October weather, very modern and relaxing villa, support service for the villas was very good Negative: Maybe it was a timing issue but villa was not cleaned well at all upon our arrived, but the support service for the villa was very good, they accommodated to all our needs and got the place cleaned within the first 24 hours.